Implementation of security policies and procedures, in accordance with ISO 27001, was aimed at strengthening information protection and guaranteeing operational continuity at the biotechnology company. By defining security controls, analysing risks and creating clear security management processes, we were able to align the company's operations with international best practices, promoting an organizational culture focused on security and ensuring compliance with regulatory requirements

Implementation in an online payment services company of a generative artificial intelligence solution integrated with an intelligent orchestration layer to transform its customer support. The virtual assistant, with natural language understanding, now automatically solves more than 60% of requests, triggering specific flows according to the user's intent. Orchestration guaranteed the efficient routing of complex cases to human operators, with context transfer. This approach reduced the average resolution time by 45%, increased customer satisfaction by 25% and freed up team resources for more value-added tasks.

CIO outsourcing service in a multinational logistics company to reorganize the IT department and accelerate the digital transformation. This service included defining the team's structure and functions, implementing governance models, strict budget management and aligning investments with the company's strategic objectives. Performance indicators were also defined and monitored and the high availability of business-critical systems was guaranteed. The external CIO ensured direct and continuous liaison with management, promoting agile, transparent and results-oriented decisions.

A public sector organization with no business continuity structure or information systems resilience started a project from scratch to fill this critical gap. The work involved analyzing essential processes, identifying technological dependencies and defining criticality levels. Continuity and recovery plans (BCP and DRP), backup and redundancy policies and regular validation tests were established. The project also included the creation of operational and communication procedures in the event of an incident, guaranteeing a coordinated and effective response. Everything was aligned with the institutional strategy, in close coordination with the internal teams and the administration.